Skills You'll Build

Plan a SAM System

Establish a management system for SAM that is fully aligned with the ITAM standard, ISO 19770-1:2017 IT and SAM standard, and facilitates continuous improvement.

Build a SAM System

Select the right processes, define the SAM policies, assign roles and responsibilities, and communicate them to the organization.

Operate a SAM System

Conduct proper operational planning, addressing general considerations for SAM such as outsourcing and services, and mixed-responsibility environments. 

Improve a SAM System

Incorporate continuous monitoring and evaluation of the SAM System.


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