Skills You'll Build
Plan a SAM System
Establish a management system for SAM that is fully aligned with the ITAM standard, ISO 19770-1:2017 IT and SAM standard, and facilitates continuous improvement.
Build a SAM System
Select the right processes, define the SAM policies, assign roles and responsibilities, and communicate them to the organization.
Operate a SAM System
Conduct proper operational planning, addressing general considerations for SAM such as outsourcing and services, and mixed-responsibility environments.